Last Updated: January 2025

Hibajee Privacy Policy — How We Protect Your Data

At Hibajee, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over it. No jargon, no surprises.

What Hibajee Promises You

These six commitments summarise how Hibajee handles your data. The full details are in the policy below.

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We Never Sell Your Data

Hibajee does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used only to operate and improve the Hibajee platform.

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Industry-Standard Encryption

All data transmitted between your device and Hibajee is protected by TLS encryption. Sensitive account data is stored using industry-standard hashing and encryption protocols.

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Full Transparency

Hibajee tells you exactly what data we collect and why. We don't collect data we don't need, and we don't use your data for purposes you haven't been informed about.

You Control Your Data

You can request access to your data, ask us to correct it, or request deletion at any time. Hibajee will respond to all data requests within 30 days.

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Minimal Data Collection

Hibajee only collects the data that is genuinely necessary to provide our services, verify your identity, and comply with legal obligations. Nothing more.

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Direct Access to Support

If you have any question about how Hibajee handles your data, you can reach our team directly at [email protected]. We respond within 2 hours on average.

01 Introduction

This Privacy Policy describes how Hibajee ("we", "us", "the platform") collects, uses, stores, and protects the personal information of users ("you", "Player") who access or use the Hibajee website, mobile application, and associated gaming services at hibajee.today.

Hibajee is committed to handling your personal data responsibly and transparently. We understand that privacy matters — especially when it comes to financial transactions and personal account information. This policy is written in plain language so you know exactly where you stand.

By registering an account on Hibajee or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Hibajee handles personal data, please do not use the platform.

Scope: This Privacy Policy applies to all personal data collected through the Hibajee website, mobile app, customer support channels, and any other interaction you have with the Hibajee platform.

02 Data We Collect

Hibajee collects only the data that is necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. Below is a breakdown of the categories of data we collect and why.

Data Category Examples Why We Collect It
Identity Data Full name, date of birth, national ID number Account verification and age confirmation
Contact Data Mobile number, email address Account communication, support, and notifications
Financial Data bKash / Nagad / Rocket account number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, operating system Security monitoring and fraud prevention
Usage Data Games played, bet amounts, session duration, login times Platform improvement and responsible gaming monitoring
Communications Data Support chat logs, emails sent to Hibajee Resolving disputes and improving support quality

Hibajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

03 How We Use Your Data

Hibajee uses your personal data for the following purposes:

  • Account Management: To create, maintain, and secure your Hibajee account.
  • Transaction Processing: To handle deposits, withdrawals, and bonus credits accurately and securely.
  • Identity Verification: To confirm your age and identity in compliance with our obligations.
  • Fraud Prevention: To detect and prevent unauthorised access, money laundering, and other prohibited activities.
  • Customer Support: To respond to your queries, complaints, and requests efficiently.
  • Responsible Gaming: To monitor gaming patterns and intervene where problem gambling indicators are detected.
  • Platform Improvement: To analyse usage patterns and improve the Hibajee experience for all players.
  • Legal Compliance: To meet our obligations under applicable laws and regulations.
  • Marketing Communications: To send you relevant promotions and offers — only if you have opted in to receive them.

Hibajee will never use your data for purposes beyond those listed above without first obtaining your explicit consent. You can withdraw consent for marketing communications at any time by contacting [email protected].

04 Legal Basis for Processing

Hibajee processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing required to fulfil our agreement with you — including account creation, payment processing, and game delivery.
  • Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
  • Legitimate Interests: Processing carried out for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
  • Consent: Processing for marketing communications and optional data uses, where you have given clear and informed consent.

Where Hibajee relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

05 Data Sharing

Hibajee does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment Processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers operate under their own privacy policies and security standards.
  • Identity Verification Providers: We may share identity documents with third-party KYC (Know Your Customer) verification services to confirm your identity.
  • Technology Partners: We work with hosting, analytics, and security providers who may process data on our behalf under strict data processing agreements.
  • Legal Authorities: We will disclose your data to law enforcement, regulatory bodies, or courts when required to do so by law or valid legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of Hibajee assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer.

Important: All third parties who process data on behalf of Hibajee are contractually required to handle your data securely and only for the purposes specified by Hibajee. We do not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking

Hibajee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. Here is what we use and why:

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
  • Analytics Cookies: Help us understand how players navigate Hibajee so we can improve the experience. Data collected is aggregated and anonymised.
  • Preference Cookies: Remember your settings such as language preference and display options.
  • Marketing Cookies: Used only if you have opted in to receive personalised promotions. You can opt out at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Hibajee platform.

07 Data Retention

Hibajee retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. Specific retention periods are as follows:

  • Account Data: Retained for the duration of your account and for 5 years after account closure, in line with standard record-keeping requirements.
  • Transaction Records: Retained for 7 years to comply with financial record-keeping obligations.
  • Support Communications: Retained for 2 years after the resolution of the relevant query or dispute.
  • Technical and Usage Data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.
  • Marketing Consent Records: Retained for as long as you remain opted in, plus 1 year after opt-out for compliance purposes.

When data is no longer required, Hibajee securely deletes or anonymises it so it can no longer be linked to you as an individual.

08 Data Security

Hibajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

  • All data in transit is encrypted using TLS (Transport Layer Security) protocols.
  • Passwords are stored using one-way cryptographic hashing — Hibajee staff cannot see your password.
  • Access to personal data within Hibajee is restricted to staff who genuinely need it to perform their role.
  • Our systems are monitored continuously for suspicious activity and potential security threats.
  • We conduct regular security reviews and vulnerability assessments of the Hibajee platform.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your Hibajee account has been compromised, contact our support team immediately at [email protected] and change your password without delay.

In the unlikely event of a data breach that affects your personal information, Hibajee will notify you promptly and take immediate steps to contain and investigate the incident.

09 Your Rights

As a Hibajee user, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered account email address.

Right of Access

Request a copy of the personal data Hibajee holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data on your account.

Right to Erasure

Request deletion of your data where there is no legal reason to retain it.

Right to Restriction

Ask Hibajee to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

Hibajee will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

Hibajee is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. Hibajee does not knowingly collect personal data from minors.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Hibajee, please contact us at [email protected] without delay.

11 Changes to This Policy

Hibajee may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, Hibajee will notify active users via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed.

Continued use of the Hibajee platform after a policy update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Hibajee handles your personal data, please get in touch with our team:

  • Email: [email protected]
  • Response Time: Within 2 hours during operating hours; within 24 hours at all other times
  • Support Hours: 24 hours a day, 7 days a week
  • FAQ: hibajee.today/faq

For data rights requests specifically, please include "Data Rights Request" in the subject line of your email and provide your registered account email address so we can locate your records promptly.

Your Privacy Is Protected — Start Playing on Hibajee

Now you know how Hibajee protects your data, join thousands of Bangladesh players who trust us with their gaming experience every day.

18+ only  ·  Data encrypted  ·  We never sell your information